FAQ

Do your decorations come with a warranty?

Yes — a 12-month limited warranty against manufacturing defects. Send photos and we'll replace or refund.

What materials do you use?

Shatterproof resin ornaments, low-heat LED lights with flame-retardant cords, and cotton or recycled-polyester fabrics. Each product page lists exact materials.

Can these be used outdoors?

Most pieces are designed for indoor use. LED light strings can be used on covered porches; fabric and paper items should stay dry.

Are the LED lights safe to leave on?

Yes — our LEDs run cool to the touch and the cords are flame-retardant. They're rated for extended indoor use.

How should I store them after the season?

Pack ornaments in the included storage box, fold fabric flat, and keep lights in loose coils. Proper packing keeps everything ready for next year.

Are the ornaments shatterproof?

Yes — ornaments are made from shatterproof resin, so they survive bumps, curious pets, and attic storage.

Do your candles really burn clean?

Candles are soy wax with cotton wicks. Burn within sight, trim the wick to 1/4 inch, and never leave them unattended.

Can I order more of the same ornament?

Yes — as long as a design is in season, we can add extra units to your order. Email us and we'll adjust it before shipping.

Where do you ship?

We ship to the United States, Canada, the United Kingdom, and Australia. Standard delivery takes 5-7 business days.

What if something arrives broken?

Email us a photo within 7 days and we'll ship a replacement immediately — no need to return the damaged piece.

Do you offer gift wrapping?

Yes — choose gift options at checkout and we'll wrap in festive paper with a ribbon and a handwritten note.

Do you offer wholesale or party packs?

Yes — we supply event planners and shops with bulk decor. Email us for quantity pricing and lead times.

Are your materials sustainable?

Paper items are FSC-certified, fabrics use recycled polyester, and packaging is fully recyclable.

Can I personalize items?

Place card holders and chalkboards are blank by design so you can write, print, or paint your own details.

When do you restock?

Seasonal lines restock through early December. Email us and we'll notify you the moment an item is back.